Behind Sentio stands Sento Group
Sento Group is a market research partner that helps companies and public institutions understand what their customers and visitors think. Through the Sentio interview tool, through scientific sector studies with universities, and through tailored quantitative and qualitative research. A no-nonsense approach and short lines: you speak with the researcher directly.
Visit the Sento Group website- Since 2003
- of research experience
- 8
- European universities
- 2,000+
- research locations
- Europe & Canada
- where we work
Continuous customer feedback, in conversation
One QR or link and your customer starts talking. Sentio listens, follows up and shows the themes, the sentiment and the insights live - per location, with an alert to the right manager the moment something goes wrong. An open conversation instead of a closed survey, spoken or typed, without an app and without an account. As good for a single business as for a whole network.
Quantitative and qualitative research, tailored
Years of experience in research for companies and organisations. Surveys and panels when you need numbers, in-depth interviews and focus groups when you want to understand why.
Quantitative
Surveys, panels and measurements that hold up: representative by design, cleanly analysed, clearly reported.
Qualitative
In-depth interviews, focus groups and conversations on the floor - for the story behind the numbers.
Tailored and no-nonsense
No standard package and no middle layer: one fixed point of contact, short lines, agreements we keep.
Among others, we have worked for
- BASE
- Campbell
- Colruyt Group
- Delhaize
- Ethias
- Sportpaleis Groep
- IKEA
- Night of the Proms
- Friesland Foods
- Results
- BNP Paribas
- Redstones
- Gilpack
Scientific audience research, sector by sector
Standardised, multilingual studies with a live European benchmark, backed by universities and by the sector federations themselves. Each sector gets its own study and its own report.
- Libraries
- Museums
- Swimming pools
- Performing arts
Developed and validated with academia
The method is built and tested together with eight European universities and a research institute. The consortium is led by Prof. Dr. Annick Schramme (University of Antwerp); Prof. Dr. Patrick De Pelsmacker, professor of market research at the same university, is a partner on several projects.
- Universiteit Antwerpen
- Universiteit Gent
- Rijksuniversiteit Groningen
- Université de Bordeaux
- Universitat de València
- Universität Hildesheim
- Ca' Foscari Venezia
- FH Kufstein Tirol
- Mulier Instituut
Curious what Sento Group can do for you?
See Sentio in action, or schedule an introduction - we're happy to think along.