Dynamic interviews that really tell you what your customers think.
One click or QR scan, and your customer starts a conversation with your organisation. Sentio listens, asks follow-up questions and gives you the themes, the sentiment and the insights live. No long traditional surveys, but a dynamic conversation in which your customer speaks or types.
- Dynamic interview: set the conversation topics in advance, let Sentio interact with every visitor
- Spoken or typed
- 15+ languages
- EU data & GDPR
- Monitor live customer sentiment and the themes at play
- Multiple locations? Monitor sentiment and themes on the map
- Get live alerts when something goes wrong
- Live customer insights at your fingertips in the Sentio app
"The welcome was great, only the wait time could be quicker…"
From invitation to insight in three steps
Scan or click
One QR code at the desk, on the table or on the ticket. One link in an email or on the website. Your customer easily opens a conversation on their phone or computer — no app, no account.
Speak or type
Visitors say out loud how it went or type their feedback. Sentio listens, responds to the feedback and asks follow-up questions where needed. 'Click questions' like NPS, satisfaction, … are possible too. Fixed topics or a free interview, you choose. Done in about 2 minutes, in 15+ languages.
Understand
Your dashboard shows at a glance the sentiment and the themes that come up in the conversations. Powerful, scientifically grounded models analyse live feedback and report to your organisation right away. Depending on your preferences, alerts can be sent in the event of (recurring) problems. Multiple locations? Monitor live on the map how customers feel about you.
Everything you need to really understand your customer
From the first conversation to the insight on your screen — Sentio delivers insight into how your customer feels.
A conversation, not a survey
Sentio starts from the questions you want to ask your customer, and probes what stands out. Not a traditional questionnaire, but a real conversation and real interaction — which gives you very concrete and rich answers.
Enjoyable and low-threshold
Customers are tired of filling in yet another survey… Sentio holds an interactive conversation, gathers very valuable feedback in 2 minutes, and is available in 15+ languages. Giving feedback becomes fun again: customers talk with Sentio in a natural conversation that takes their feedback into account.
Always up-to-date insight
Themes and sentiment are analysed and reported live. Powerful, scientifically grounded models analyse live feedback and report to your organisation right away. The app makes these insights conveniently available to your organisation.
Real-time alerts
A trend towards critical scores or a strongly negative experience? You get an instant push notification or email. You set the thresholds yourself. One click to acknowledge — no email tsunami.
Sentio listens in two ways
Use them separately or together — your choice.
You ask, the customer tells
Solicited feedback about the experience: one link or QR, a short conversation with a few questions. From a quick questionnaire to a full AI conversation that probes. Negative trends or an urgent issue? Get an instant alert, based on your own preferences.
The customer reports, you act
Sentio Signal is another use of the same tool. You offer a reporting channel where customers — for example at specific locations or moments — can flag things that aren't right: a defect, a complaint or an idea. You see it instantly and can act right away.
Why not a traditional customer survey?
Online surveys
Long surveys, low completion rates, and closed questions miss the nuance.
Speaking instead of typing, and AI that probes — a higher and richer response.
Combine the easy scale of quantitative research (surveys) with the depth of qualitative research (interviews). So you know what's really going on — not afterwards, but in real time.
“With Sentio we have insight at scale into what our customers think, in their own words, not steered by an online survey like we used to do. The insights are extremely concrete and valuable: the sentiment score has become an important benchmark for us in our conversations with our location managers.”
As strong for a single business as for a whole network
The same tool — only the overview and the permissions scale up.
One location
One business, practice or site. One dashboard, everything included — live in ten minutes.
Multiple locations
One central overview across all your sites: view customer feedback on the map, compare locations, instantly see who's lagging and roll out best practices. With roles per site, a tailored interview per location and alerts routed to the right manager.
See what changes with multiple locationsExample: live customer sentiment per site on the map.
- Positive
- Neutral
- Needs attention
Happy customers are your best growth engine
Sentio gives you live insight into what your customers think, and lets you act where it matters.
Better service pays for itself
Every conversation points you to what's going well and what can be better. Fix what matters most.
Know instantly, act instantly
A critical experience triggers an alert right away. You can adjust before an unhappy customer stays away or leaves a bad review. A follow-up flow for negative feedback can — if you want — be automated through Sentio.
Even unhappy customers feel heard
Sentio handles negative feedback kindly and gives people a good feeling straight away: someone is really listening. You defuse frustration in the moment — and win back trust. If you want, a streamlined process then offers a solution.
Bringing customers back is your strongest growth
Keeping an existing customer happy costs less than winning a new one. People who feel heard return and recommend you — the best and cheapest growth engine there is.
Ready to really know what your visitors think?
Putting Sentio to work for your organisation is financially accessible. Pricing starts from €90 per month and depends on your size (a single location or a chain) and your expected volume of conversations.
No obligations · we're happy to think along.