Know what your customer really thought of the garage visit
After a service, repair or sale, your customer scans a QR code and simply tells you how it went. Sentio asks follow-up questions and turns it into your CSI, your themes and the sentiment - without a paper form or a round of phone calls.
CSI without the hassle
Measure your Customer Satisfaction Index with a real conversation instead of a survey no one fills in.
At the right moment
A QR on the invoice, the key fob or at the counter - feedback right after the service, while it is still fresh.
Step in right away
A strongly negative experience? You get an instant alert and win the customer back before they post a bad review.
Overview across your whole network
Multiple locations or brands? Compare the CSI per garage and adjust where needed.
A customer right after a service: “The service was great, it just took a bit longer than agreed.” Sentio asks why, and you see ‘waiting time’ emerge as a theme across your whole network.
From mirror hanger to dashboard
Invite customers with materials in your own branding, let them share their story in 2 minutes, and instantly see what's on people's minds - live on your dashboard.
&
TYRES
Talk to us.
No long forms, just tell us. One minute, in your own words.
VOICE SURVEYHow did the service at the counter go?
“the welcome was quick and friendly, it just took a bit longer than agreed…”
- Friendliness 88%
- Price transparency 74%
- Waiting time 62%
- Cleanliness 80%
Invite via QR, link or NFC tag - everything in your own branding, right into the feedback tool. Don't want to design the materials yourself? We create and produce them for you.
Curious what Sentio can mean for your business?
Watch a demo, or book an introduction - we’re glad to show you an example from your sector.