Know at every step what your customer thought of your kitchen
Buying a kitchen is a big journey: showroom, design, sale, installation. At every moment your customer scans a QR and simply tells you how it went. Sentio asks follow-up questions and turns it into themes, sentiment and NPS - without a paper survey.
Feedback at every step of the journey
After the showroom visit, the sale or the installation - a short conversation each time, fresh insights each time.
From satisfied customer to recommendation
You buy a kitchen on trust. See who is enthusiastic and turn that satisfaction into reviews and word of mouth.
Catch a problem before it goes off track
A strongly negative signal? You get an instant alert and step in before the customer drops out.
Track sales, design and installation separately
See per theme whether the friction is in the sale, the design or the installation, and adjust in a targeted way.
A customer after the installation: “The kitchen is gorgeous, only the communication about the delivery date was a bit clunky.” Sentio asks follow-up questions, and ‘communication’ comes up as a theme across your whole journey.
From table card to dashboard
Invite customers with a card in the showroom, let them share their story in 2 minutes, and instantly see what's on people's minds - live on your dashboard.
&
INSTALLATION
Happy with your kitchen?
No long survey, just tell us. One minute, in your own words.
VOICE SURVEYHow did the installation of your kitchen go?
“the fitters were punctual and tidy, only the delivery took a bit longer than promised…”
- Craftsmanship 90%
- Showroom advice 82%
- Delivery timing 64%
- Cleanliness 86%
Invite via QR, link or NFC tag - everything in your own branding, right into the feedback tool. Don't want to design the materials yourself? We create and produce them for you.
Curious what Sentio can mean for your business?
Watch a demo, or book an introduction - we’re glad to show you an example from your sector.