Hear what your passenger really experiences, zone by zone
At security, at the gate, in the restrooms or the shops: a QR code lets the passenger simply tell you how it went - spoken or typed, in 50+ languages. Sentio asks follow-up questions and shows themes, sentiment and bottlenecks live on the map of your airport.
Multilingual, for every passenger
Speaking or typing in 50+ languages - international travellers are heard in their own language.
Per zone and per moment
A QR at security, the gates, the restrooms or the shops - you know exactly where the experience has pain points.
Bottlenecks live on the map
Reports and sentiment mapped geographically - a dirty toilet or long queue shows up instantly, with the location attached.
Step in right away
A cluster of negative reports in one zone? The right team gets an instant heads-up to step in.
A passenger after the security check: “Went smoothly, but only one lane was open.” Sentio asks follow-up questions, and ‘security waiting time’ appears as a theme - with the zone and the time attached.
From standing sign to dashboard
Invite travellers with a sign at security or the gate, let them share their experience in a minute, and instantly see what's on people's minds - live on your dashboard.
&
GATES
How was your trip?
No long survey, just tell us. One minute, in your own words.
VOICE SURVEYHow did the security check go?
“quick and friendly staff, the queue was just a bit long at peak time…”
- Friendliness 82%
- Signage 70%
- Security waiting time 55%
- Cleanliness 78%
Invite via QR, link or NFC tag - everything in your own branding, right into the feedback tool. Don't want to design the materials yourself? We create and produce them for you.
Curious what Sentio can mean for your business?
Watch a demo, or book an introduction - we’re glad to show you an example from your sector.