Know in every location what your guest really thought
A QR on the table, the bill or the receipt: your guest simply tells you how the food and the service were. Sentio asks follow-up questions and turns it into themes, sentiment and NPS - per location, and instantly comparable across your whole chain.
On the table, right after the meal
A QR on the table or the bill - feedback while the experience is still fresh, without a survey afterwards.
Every location side by side
Compare the scores and themes per location: where is the service great, where is the waiting time a pain point?
Step in right away when a guest is unhappy
A strongly negative experience? The right manager gets an instant alert and can still win the guest back.
Safeguard consistent quality
See whether your brand promises are kept everywhere, and adjust where a location deviates.
A guest after the meal: “The food was delicious, but we waited a long time for dessert.” Sentio asks follow-up questions, and ‘service waiting time’ appears as a theme - you see straight away which location it’s happening in.
From table card to dashboard
Invite guests with a card on the table, let them share their visit in a minute, and see what's on people's minds live per location - on your dashboard.
&
TAKEAWAY
Did it taste good?
No long survey, just tell us. One minute, in your own words.
VOICE SURVEYHow was your visit today?
“the food was delicious and served quickly, it was just a bit busy at the bar…”
- Friendliness 89%
- Taste 88%
- Waiting time 60%
- Value for money 72%
Invite via QR, link or NFC tag - everything in your own branding, right into the feedback tool. Don't want to design the materials yourself? We create and produce them for you.
Curious what Sentio can mean for your business?
Watch a demo, or book an introduction - we’re glad to show you an example from your sector.